Refund policy
Return and Refund Policy
We want you to feel confident shopping with One Paradise Lane. Eligible items may be returned within 30 days of delivery. Some products may be designated as final sale and are not eligible for return.
Returns
To request a return, sign in to your customer account at account.oneparadiselane.com, select the eligible order, and follow the prompts to submit your return request.
Items must generally be returned in the same condition in which they were received: unused, unworn, with tags attached when applicable, and in the original packaging. Proof of purchase may also be required.
If your return is approved, return instructions and, when applicable, a return shipping label will be provided. Please follow the instructions provided with your return request and do not send merchandise back without authorization.
Items returned without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Merchandise
Please inspect your order upon delivery and contact us promptly if merchandise arrives damaged, defective, or incorrect. Photographs of the merchandise and packaging may be required to document the issue.
For large or oversized items, we will coordinate with the supplier to arrange an appropriate resolution, including freight pickup, replacement, or refund when applicable. Please retain the original packaging and do not return merchandise without authorization.
Exceptions and Non-Returnable Items
Certain items may not be eligible for return, including:
- Personalized or custom-made products
- Gift cards
- Final-sale items, when clearly marked
- Personal care or hygiene-sensitive items
- Perishable goods
- Items that have been used, worn, altered, or damaged after delivery
If you are unsure whether a particular item is returnable, please contact us before placing your order or requesting a return.
Exchanges
We do not guarantee direct exchanges on all products. When an exchange is not available, the easiest option may be to return the original item, if eligible, and place a new order for the preferred item.
Return Shipping and Fees
For standard returns, including changes of mind, sizing issues, or personal preference, customers are responsible for applicable return shipping charges.
For damaged, defective, or incorrect merchandise, please contact us promptly. Approved claims will be resolved at no additional return shipping cost to the customer.
Return instructions and, when applicable, a return shipping label will be provided after approval. Merchandise must not be returned without prior authorization.
No restocking fee is charged under our standard return policy.
Refunds
Once an approved return has been received and inspected, we will notify you of the refund decision. Approved refunds will be issued to the original payment method. Please allow up to 10 business days after the refund is issued for the funds to appear, depending on your financial institution.
Questions
For return or refund questions, contact us at: