Shipping policy

Shipping Policy

At One Paradise Lane, we want your shopping experience to be as smooth and enjoyable as possible. We work with independent brands and fulfillment partners who prepare and ship orders directly to our customers.

Because products may come from different suppliers, shipping methods, processing times, and delivery estimates can vary.

Order Processing

Orders are processed by the supplier responsible for fulfilling each item. Processing times vary by product and supplier.

Once your order ships, tracking information will be provided when available.

Please note that processing times are separate from shipping transit times.

Shipping & Delivery

One Paradise Lane currently ships within the United States only.

Shipping costs and available delivery options are displayed at checkout, where applicable.

Estimated delivery times may vary depending on the product, fulfillment location, shipping carrier, and destination.

Delivery estimates are not guaranteed. Carrier delays, weather conditions, and other circumstances outside our control may affect delivery.

Orders With Multiple Items

If your order contains products from different suppliers, items may arrive in separate shipments.

Each shipment may have its own tracking information and delivery schedule.

Receiving one package does not necessarily mean your entire order has been delivered.

Incorrect Shipping Information

Please review your shipping address carefully before completing your purchase.

If you discover an error after placing your order, contact us promptly at hello@oneparadiselane.com.

We will attempt to coordinate an address correction with the appropriate fulfillment partner when possible. However, address changes cannot be guaranteed once an order has entered processing or shipped.

Lost, Delayed, or Damaged Packages

If your package appears to be lost, is significantly delayed, or arrives damaged, please contact hello@oneparadiselane.com with your order number and details of the issue. Photographs may be requested for damaged items.

We will review your concern and contact the appropriate fulfillment partner or shipping carrier when necessary.

Resolution times may vary depending on the circumstances, supplier response times, and carrier investigations.

If additional time is needed, we will keep you informed of the status of your inquiry and any available next steps.

Where a refund, replacement, or other remedy is required under applicable law or our policies, we will address the matter accordingly.

International Shipping

One Paradise Lane currently ships within the United States only. International shipping is not available at this time.

Returns & Refunds

Shipping and delivery concerns are reviewed separately from ordinary return requests.

For information about return eligibility, final-sale merchandise, and refunds, please review our Return & Refund Policy.

Questions

For shipping-related questions, please contact:

One Paradise Lane
hello@oneparadiselane.com

We appreciate your patience and understanding as we work with our fulfillment partners to provide a positive shopping experience.